Warranty

Thank you for choosing Shareconn. We take immense pride in crafting high-quality, beautifully designed home and holiday decor products that bring warmth and cheer to your living spaces. Your satisfaction is our highest priority, and we are committed to standing behind the craftsmanship of every item we deliver.

Please take a moment to review our official Product Warranty Policy below. Should you experience any manufacturing defects or quality issues during your coverage period, our dedicated Customer Care team is here to ensure a smooth, worry-free resolution.

1. Warranty Periods & Product Coverage

We offer a tiered warranty structure tailored to the unique characteristics of our seasonal and year-round collections:

Product Category / Sales Status	Warranty Period	Coverage & Description
Regular & Sale Artificial Christmas Trees (Full-price and standard promotional items)	2-Year Limited Warranty	Covers factory-installed light strings (excluding burnt-out bulbs), structural frames, central foliage, hinges, and tree stands against manufacturing defects.
Clearance Artificial Christmas Trees (Items explicitly marked with a "Clearance" tag)	60-Day Limited Warranty	Due to the deeply discounted nature of clearance inventory, coverage is limited to 60 days from delivery. We kindly encourage immediate unboxing and testing upon arrival.
Holiday & Home Decor Collections (Wreaths, Garlands, Ornaments, etc.)	1-Year Limited Warranty	Covers material, structural, and craftsmanship defects for standard seasonal and year-round home decor accessories.

2. Core Warranty Pre-conditions

To ensure your warranty claim is handled smoothly, efficiently, and in compliance with our operating standards, all requests must meet the following baseline conditions:

A. Mandatory 3-Day Inspection & Notification Period

To safeguard your investment against potential transit-related wear or handling damages, we kindly ask that you unbox, assemble, and thoroughly inspect your product (including testing all pre-lit light strings) within 3 calendar days of delivery (as verified by the carrier's tracking timestamp).

In the rare event that your product arrives with visible physical damage, missing components, or an out-of-the-box factory defect, you must notify our Customer Care team within this 3-day window by emailing support@shareconn.com. Items with no reported issues within 3 days of delivery will be reasonably deemed to have arrived in perfect, structurally sound condition. Shareconn reserves the right to decline warranty claims for structural or initial defects reported past this initial verification window.

B. Third-Party Platform Purchase & Warranty Activation

If you purchased your Shareconn product through one of our officially authorized third-party marketplaces—including Amazon, TikTok Shop, Walmart, Shein, or Temu—rather than directly from our official website, your extended warranty must be manually activated within 3 days of delivery.

To activate your warranty, please subscribe to our official Shareconn newsletter via the secure verification portal below.

Activate Your Multi-Channel Warranty

Purchased on Amazon, TikTok Shop, Walmart, Shein, or Temu? To instantly validate your 1-Year or 2-Year extended coverage, please enter your purchase details and subscribe to our official newsletter below within 3 calendar days of delivery.

*Note: Failure to activate your coverage within 3 days of delivery will restrict your product support strictly to the basic, short-term return and refund windows provided by the respective third-party marketplace.

C. Original Owner Exclusivity

This warranty is strictly non-transferable and applies exclusively to the original purchaser who acquired the product through Shareconn.com or an authorized retail channel. Products acquired secondhand, through online auctions, peer-to-peer marketplaces, or unauthorized third-party cross-border proxies are not eligible for warranty services.

D. Territorial Limitation

This warranty policy is valid only for products purchased and operated within the contiguous United States. If a product is forwarded, shipped, or relocated outside of the mainland United States (including international addresses or overseas territories), its warranty coverage becomes immediately void.

E. Proof of Purchase Requirement

When submitting a claim, you must provide a verifiable order ID or purchase receipt from Shareconn or an authorized platform, along with matching billing or delivery records.

3. Exclusions & Voidance

Our warranty is designed to protect your home against structural failures and component defects. It does not cover standard cosmetic changes or issues arising from unrecommended handling. The following instances are excluded from coverage:

Normal Wear & Tear: Natural fading, minor material aging, or standard holiday incandescent bulb burn-outs over seasons of ordinary use.
Improper Handling & Neglect: Damages resulting from improper assembly, severe pulling or twisting of wiring, unauthorized alterations, prolonged outdoor exposure (for items certified for indoor use only), or storage in sub-optimal environments (such as high-humidity attics or areas vulnerable to pests).
Unauthorized Self-Repair: Any attempts to cut, splice, solder, or mechanically alter light strings, hinge frameworks, or power adapters without explicit written guidance from Shareconn customer support.
Force Majeure: Damage caused by severe weather anomalies, fire, flooding, earthquakes, or electrical surges.

4. Standard Warranty Claims Process

Step 1: Self-Guided Troubleshooting
Before filing a formal claim, we kindly recommend reviewing the Troubleshooting Guide included in your product’s User Manual. Over 80% of minor pre-lit lighting issues can be instantly resolved by ensuring the multi-stage alignment arrows on the trunk connectors are perfectly locked or by swapping the replaceable fuse inside the power plug.

Step 2: Submit a Formal Claim
If the issue persists, please reach out to our Customer Care team within your valid warranty period by sending an email directly to support@shareconn.com. Please ensure your message includes your original Order ID, the email address used for website warranty activation, and clear photos or a short video clip highlighting the observed defect.

Step 3: Evaluations & Modular Remedies
Once verified, Shareconn will extend remedies at our discretion. We prioritize eco-friendly, fast modular support by shipping user-installable replacement components (such as a specific tree section, independent light strand, or replacement tree stand) complete with visual installation instructions. Due to the highly seasonal nature of holiday inventory, if an exact matching part sells out during peak months (November/December), Shareconn reserves the right to manufacture and dispatch the component during the off-season.

5. Limitation of Liability

Maximum Liability Cap: Shareconn's total accumulated liability for any defective item shall under no circumstances exceed the actual net amount paid (Actual Amount Paid) by the original consumer for the specific product under claim.
Disclaimer of Consequential Damages: Shareconn explicitly disclaims any liability for incidental, special, consequential, or punitive damages. This includes, but is not limited to, secondary property damage, emotional distress due to disrupted holiday arrangements, or delayed assembly schedules.