Refund policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Returns (30 Days)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unused/unworn

  • With all tags attached

  • In the original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, contact us at support@shareconn.com.
Items returned without prior approval will not be accepted.

Return Shipping Costs

  • Product-related returns (defective, damaged, or wrong item received):
    We cover the cost of return shipping.

  • Non-product-related returns (change of mind, wrong size/height chosen, no longer needed, etc.):
    The customer is responsible for the return shipping fee.

Damages & Issues

Please inspect your order once it arrives and contact us immediately if:

  • Your item is defective

  • Your item is damaged

  • You received the wrong item

We will evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Perishable goods (food, plants, flowers, etc.)

  • Custom or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have questions about a specific item, please contact us.

Exchanges

To exchange an item, please initiate a return first. Once the return is approved, you may place a new order for the preferred item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without explanation.
The item must be in its original condition with tags, packaging, and proof of purchase.

Refunds

After we receive and inspect your return, we’ll notify you of the approval status.
If approved, we’ll process the refund to your original payment method within 10 business days.
Please note that your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@shareconn.com.