The height includes the stand and is measured from the floor to the tallest tip of the assembled tree. The width is measured from one end to the other at the widest point of the fully assembled tree(diameter).

Shareconn Christmas trees vary in width, depending on the style of tree. Each product page on our website offers the specific item's dimensions!

That depends on how the tree is shaped, the bottom branches will be approximately 9"-14" inches from
the floor.

Yes, Shareconn treats all its trees with top-grade flame retardants.

It's very simple! You can follow our step-by-step installation guide here: Shareconn Christmas Tree Installation Guide – Complete Video Tutorial.

First, please make sure you followed the installation guide correctly: Shareconn Christmas Tree Installation Guide – Complete Video Tutorial or the instructions included in the box. If everything is set up correctly and the issue persists, please contact us at support@shareconn.com.

Please follow this guide for fluffing the branches. To achieve a fuller and more natural look, gently separate and shape each branch, starting from the bottom and working your way up. Be sure to spread the tips of the branches evenly and adjust the foliage to fill any gaps.

Please send your order number along with a description of the issue, and include any photos or videos to support@shareconn.com.

Please send your order number along with a description of the issue, and include any photos or videos to support@shareconn.com.

Yes, our products are made from hypoallergenic materials and are safe for normal contact. However, we recommend keeping them away from pets and young children to avoid any potential risk of chewing or swallowing.

After placing your order, you will receive email updates with the latest tracking information.You can also check the progress of your shipment using your order number at TRACK.

Yes, we offer free shipping on orders over $79.99. *Speciality items and larger trees might have additional shipping fees.

Unfortunately, we are not able to ship to P.0. boxes.

We currently offer shipping within the U.S. (excluding Hawaii and Alaska).
We are unable to ship to Po boxes.

We offer various shipping methods including FedEx, UPS, and USPS. The specific carrier will depend on your location.

Please note that for large items like Christmas trees, we cannot ship to P.O. Boxes or alternate delivery addresses.

A valid home address is required for delivery.

Orders are typically fulfilled within 24 business hours of being placed. We ship from our U.S. warehouse, and delivery typically takes 3-5 days.

In case of weather-related delays or shipping issues, you will receive an automatic notification via email.

For lost packages or wrong items, please contact our customer support at support@shareconn.com with your order number and photos/videos of the issue. We will address your concern as quickly as possible.

Shop our line of products not only on our website but also at established storefronts like Amazon, Temu, and TikTok Shop.

Please send your order number along with photos of the received items and the missing parts to support@shareconn.com.

Kindly reach out to our customer service team at support@shareconn.com.

Kindly reach out to our customer service team at support@shareconn.com.

Kindly reach out to our customer service team at support@shareconn.com.

Please refer to our return policy for more details: Refund Policy. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.